Shipping policy

We are proud to offer fast and reliable shipping. Orders placed through our online store are processed within 1–3 business days. Shipping is available from our Mont Belvieu, TX location to any destination within the United States. Delivery times and shipping costs vary based on the weight of your package and will be fulfilled through USPS First Class or USPS Priority Mail services.

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WHY IS IT IMPORTANT TO INSPECT MY ORDER IMMEDIATELY UPON ARRIVAL?

It is essential to inspect your order as soon as it arrives before removing any tags. This ensures that the items fit properly and that you received the correct products. Please note that returns must be initiated within the designated time frame, and items with removed tags cannot be accepted for return under any circumstances.

WHAT IF THERE IS A MISTAKE ON MY ORDER?

If you believe we made an error with your order, please inspect all items immediately and ensure all tags remain attached. Contact us at smalltownbranding@yahoo.com and include your name, order number, order date, and a description of the issue. We may request a photo of the item, and will let you know if needed.

If the mistake is on our end, we will provide a prepaid shipping label for the return. Please remember that all items must be returned within the required time frame and must be in brand-new condition with tags attached.