Exchange & Return Policies

Small Town Branding

Customer Service Policy

First, we genuinely thank you for choosing to shop with Small Town Branding. We work very hard to offer you the best value, reasonable pricing, and for your order to ship in a timely manner. We truly appreciate each and every customer and order. It is our goal for you to have a pleasurable shopping experience and great customer service so that you are a repeat customer and recommend us to your friends.

For any questions regarding our exchange policy, please refer to the below!

Thank you for choosing to shop small with our small business! We sincerely appreciate every order.

Kristy Baumbach, owner

Small Town Branding

Thank you for shopping with us! We’re sorry your purchase didn’t work out. Please see below for Exchange/Return Policy & Procedures!

THE POLICY

We accepted returns for store credit, on regular-priced items, 10 business days from the date you place your order. All returns will be issued in the form of store credit.

THE CRITERIA

If an exchange/return is needed please note the following guidelines. The item(s) should be unworn, unwashed, free/clear of any damages (ex. Make-up stains), no tobacco/perfume odor, and MUST have all TAGS INTACT!

STORE CLOTHING POLICY

We are NOT responsible for damages once the items have left the store. This includes washing, snags, discoloration, etc. To ensure your product does not have any of the following issues, we suggest your please read over the care instructions label that can be found inside all of our clothing before washing.

Please note that before any items are placed out onto the floor/online they are thoroughly checked over to ensure your products are free and clear of any flaws.

FINAL SALE

All accessories (jewelry, hats, belts, watch bands, etc.), bodysuits, handbags, wallets, NU skin products, car freshies, Sweet Grace products, bath balms, Herbal wax melts, Swan Creek candles, All of Us products (soups, dips, etc.), Brumate products, Honey Items and ALL Holiday/Sale items.

All sale items and items purchased at a discount are FINAL SALE. For any questions, please contact us at smalltownbranding@yahoo.com. Final Sale purchases are NOT redeemable for any type of store credit, exchange, or refund.

We reserve the right to refuse an exchange/return if the items do not meet the following requirements. Thank you!