CUSTOMER SERVICE POLICY
First, we genuinely thank you for choosing to shop with Small Town Branding. We work very hard to offer you the best value, and reasonable pricing, and for your order to ship promptly. We truly appreciate every customer and order. It is our goal for you to have a pleasurable shopping experience and great customer service so that you are a repeat customer and recommend us to your friends.
For any questions regarding our exchange policy, please refer to the below!
Thank you for choosing to shop small with our small business! We sincerely appreciate every order.
Thank you for shopping with us! We are sorry your purchase didn’t work out. Please see below for Return Policy & Procedures!
We accept returns for store credit, on regular-priced items, 10 business days from the date you place your order. All returns will be issued in the form of store credit.
If an exchange/return is needed please note the following guidelines. The item(s) should be unworn, unwashed, free/clear of any damages (ex. Make-up stains/Snags), no tobacco/perfume odor, and MUST have all TAGS INTACT!
STORE CLOTHING POLICY
We are NOT responsible for damages once the items have left the store. This includes washing, snags, discoloration, etc. To ensure your product(s) don't have any of the following issues, we suggest your please read over the care instructions label that can be found inside all of our clothing before washing.
Please note that before any items are placed out onto the sales floor/online they are thoroughly checked over to ensure your products are free and clear of any flaws.
All Holiday/Seasonal/Sale items, All Jewelry, Belts, Watch Bands, ALL Head/Hair Accessories, Bodysuits, Handbags, Wallets, Croc Charms, Make-up Products, Socks, Pepper Spray, Key Rings, NU Skin Products, Car Freshies, Candles, Sweet Grace Products, Bath Balms, All of Us Company (soups, dips, etc.), All Drinkware, Blankets, Wine-A-Rita, and All Soap Products, Thrive Apiaries Products, Goddess Essential Products, Sequins/Rhinestone/Pearl Products and Pre-Orders/Embroidery. Final Sale purchases are NOT redeemable for any type of store credit, exchange, or refund.
All SALE items and items purchased at a discount are FINAL SALE.
For any questions, please contact us at email@example.com or visit us in-store. Final Sale purchases are NOT redeemable for any type of store credit, exchange, or refund.
We reserve the right to refuse an exchange/return if the items do not meet the following requirements. Thank you!